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Event Date > 4/24/2013
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fiogf49gjkf0d
THE CHARTERED INSTITUTE OF BANKERS OF NIGERIA, LAGOS STATE BRANCH in collaboration with EXECUTIVE TALENTS INCORPORATION, USA is organizing RISK MANAGEMENT CONFERENCE-BASEL II & III
Theme: LEADING PRACTICES FOR EFFECTIVE IMPLEMENTATION AND MAXIMUM VALUE
Date: 24- 25 April, 2013
Venue: Sheraton Hotels & Resorts
30, Mobolaji Bank-Anthony Way, Ikeja, Lagos
Target Audience: Risk management staff of both the regulators and operators in the financial industry.
Lead Speakers include:
· Professor Gianfranco Vento, Consultant to the Central Bank of Nigeria
· Mrs. Agnes O. Martins, Director, Banking Supervision, Central Bank of Nigeria
· Deacon Segun Ajibola, P.hd, FCIB, 2ND Vice President, CIBN
· Mr. Ademola Adeniran, Akintola Williams Deloitte
· Dr. Emmanuel Abolo, HCIB, Chief Risk Officer, NEXIM
For enquiries: 08098553907, 08027744271, 08060559705
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edf4 |
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Event Date > 6/26/2013
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Date: June 26 -28, 2013
Venue: Le Meridien,
Ibom Hotel & Golf Resort, Uyo
Overview
The nation is currently facing one of its known most difficult times
in history as a result of insecurity for life and property
occasioned by acts of terrorism, kidnapping, etc. These have become major
threats not only to national peace and socio-economic development, but in
particular financial institutions whose stock-in-trade is cash and financial
instruments, needed by everybody. Consequently, financial institutions may
become easy targets for successful attacks if the fight against terrorism and
other serious security threats are not waged with knowledge and
understanding, even at the micro-enterprise level.
The Security Manager in the financial institution is saddled with the
responsibilities, among others, of managing terrorism and timely response in
the event of security emergencies such as kidnapping, bombing, etc.
This retreat which is an annual gathering of Security Managers in the
financial services industry, has for the 6th Edition as its theme, “Managing
Terrorism and Security Emergencies in the Workplace”. It is aimed at
equipping the Security Manager with new knowledge and skills in the
management of terrorism and other emergency security matters.
Learning Objectives
At the end of the Retreat, participants should be able to, among
others:
Understand different types and methods of terrorism threats that may be posed
to
financial institutions.
Understand global initiatives in fighting terrorism and other security
threats.
Understand the roles of the Security Manager and other stakeholders in the
management of security
emergencies in the workplace.
Appreciate the importance of collaborating with Security Agencies in
achieving
effective and efficient
security management.
Understand how to respond in the event of a security emergency.
Develop emergency response management policies, strategies and action plans.
Contents
An Overview of security situation and
implications in the Nigerian financial industry.
Effective Management of security Challenges in the workplace.
International and Domestic Initiatives in Combating Terrorism and other
security.
The role of the Security Manager and other stakeholders in the management of
security threats.
Developing Corporate Emergency Response Management Policies, Strategies and
Action Plans.
Case Studies in Emergency Security Management.
Syndicate Session.
Who Should
Attend?
Security Managers and Security Operatives of the Regulatory/Supervisory
Authorities. Security
Managers of Development Finance Institutions.
Security Managers and Operatives of Deposit Money Banks and Other Financial
Institutions
Regional Security Coordinators/ Supervisors of Banks and Other Financial
Institutions
Chief Executive Officers of Security Firms
Vendors of Equipment/Facilities.
Security Consultants for financial institutions.
Nominations
Banks and other participating institutions are expected to nominate at
least three security personnel to attend the Retreat as issues of critical
importance would be discussed. List of nominees/payment for the retreat
should reach the Institute by June 20, 2013 to enable us to conclude
arrangement with the Hotel.
Participation Fee
N200,000.00 (Two Hundred Thousand Naira) only per participant which
covers Workshop Materials, VAT, Accommodation, Feeding, etc). Discount of 5%
will be given to institutions that send 4 participants and above.
Mode of Payment
Bank Cheque/Draft drawn in favour of The Chartered Institute of Bankers of
Nigeria or E-payment to Guaranty Trust Bank Plc. (Account No. 0000845051, Sort Code: 058152010)
Please contact Pat ((08101061334, patriciaonyeacholem@cibng.org)
or Rufus (08023251283, rufusarubuolawe@cibng.org))
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Event Registration [Click here to register for this event] |
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A NATIONAL WORKSHOP ON FINANCIAL INCLUSION |
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Event Date > 7/23/2013
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fiogf49gjkf0d Many Nigerians, for numerous reasons are unbanked and lack access to formal financial services.
According to CBN statistics, about 46.3% of adult Nigerians are excluded from financial services. The CBN governor, Mallam Sanusi Lamido Sanusi identified three major stakeholders i.e. providers, enablers and supporting institutions as the enhancers and supporters of its efforts to achieve the National Financial Inclusion Strategy (NFIS). The purpose of NFIS is to strategize on reducing the exclusion rate to 20% by 2020.
It is in this vein that the Chartered Institute of Bankers of Nigeria has designed this workshop to provide an engagement platform for all stakeholders to harness ideas on major issues to be considered and how financial inclusion can be modeled, implemented and achieved in Nigeria.
OBJECTIVES
At the end of the workshop, policy makers, operators and indeed, all participants should be able to:
Understand Financial Inclusion and requirements for successful initiation and implementation.
Guide against or mitigate risks associated with Financial Inclusion programmes.
Understand the roles to be played by various stakeholders to ensure the success of Financial Inclusion in Nigeria.
Learn lessons from places where financial inclusiveness programmes exist and have succeeded.
CONTENT
Overview of Financial Inclusion: (Including Concepts, Rationale, Scope, Merits, Demerits, Implications etc.)
Regulatory and Statutory Imperatives for Financial Inclusion in Nigeria.
National Financial Inclusiveness Programme: The Role of Stakeholders
National Financial Inclusion Framework and Models: Experiences and Lessons from India and other Jurisdictions.
The Philippines Microfinance and Financial Inclusion Experience.
Information Communication Technology in Effective Implementation of Financial Inclusion in Nigeria.
Identifying and Managing Risks Associated with Financial Inclusion Initiatives.
WHO SHOULD ATTEND
Officials of Central bank of Nigeria (CBN), Nigeria Deposit Insurance Corporation (NDIC), Deposit Money Banks, Private Mortgage Institutions, Development Banks, Microfinance Banks and Other Finance Institutions.
Financial Consultants, Financial Co-operatives, Credit Bureaus and Rating Agencies, Pension Fund Custodians and Administrators
Insurance Companies, Securities and Exchange Commission, Nigerian Stock Exchange, Government & Agencies, Multilateral & Bilateral Finance Institutions, Non-Governmental Organizations, Consumer Advocacy Organizations, the Media, Chambers of Commerce, etc
FACULTY
A team of seasoned experts has been assembled to facilitate at this workshop. They include:
Mr. Eduardo C. Jimenez
Microfinance Advisor,
Bangko Sentral ng Pilipinas
Mr. Shri Bipin Nair
Asst. Gen. Mgr, Financial Inclusion Division
Reserve Bank of India
Dr. Bola Fajemirokun,
Founder/Executive Director Development Initiatives Network (DIN)
Mr. Paul Eluhaiwe,
Director, Development Finance, CBN
Mrs. Bunmi Lawson,
MD, Accion Microfinance Bank,
PARTICIPATION FEE
Participation fee of N105,750.00
Per participant covers VAT, Programme Materials, Photograph, Tea/Coffee and Group Lunch only.
MODE OF PAYMENT
Certified bank cheque/bank drafts should be drawn in favour of The Chartered Institute of Bankers of Nigeria or e-payment to GTBank Plc (Acct. No. 0000845015 Sort Code 058).
Eduardo Cabral Jimenez
Mr. Eduardo C. Jimenez is currently the Microfinance Advisor of the Bangko Sentral ng Pilipinas, in charge of policy and regulatory issues affecting the practice of Microfinance and Financial Inclusion since 2001. An Associate of the Bangkok based, Alliance for Financial Inclusion (AFI), a global network of financial regulators from 88 developing countries. Ed has traveled to about 30 countries to present papers, to lecture, to evaluate or design a development project. In the last 15 years, he has worked as consultant to the UN and the World Bank/IFC Group well as with other multilateral and bilateral organizations like Asian Development Bank (ADB), GTZ/GiZ, FAO, USAID, EU among others. He has also served as advisor to Department of Finance and the Cooperative Development Authority of the Philippines in crafting the Philippines Performance Standards for Microfinance Practitioners (COOP-PESOS; PESO) as well as the Philippines Microfinance Literacy Program.
He is presently serving on the board of the Microfinance Council of the Philippines (MCPI), Inc, the Community Economic Venture (CEV), Inc. and in other social-development organizations in the Philippines, Born in Manila, Philippines, he studied Economics at the Polytechnic University of the Philippines and graduate studies in public administration and policy at the University of the Philippines -Diliman and at Carleton University, Ottawa, Canada. He has also attended relevant professional training seminars in Australia, Indonesia, Italy, Israel, United Kingdom and the USA.
Mr. Shri Bipin Nair
Mr. Bipin Nair is an Assistant General Manager in the Reserve Bank of India in charge of the Financial Inclusion Division in the Rural Planning & Credit Department of Reserve Bank of India.
Mr. Nair acquired his Masters in Commerce from the University of Mumbai, he holds a Post Graduate Diploma in Business Management, Diploma in Treasury & Risk Management and is a Chartered Associate of the Indian Institute of Bankers.
Mr. Nair has served the Reserve Bank of India for more than 2 decades. He has had the experience of working in various capacities in departments such as the Government Accounts, Banking, Public Debt Management and Information Technology. Mr. Nair is currently engaged in framing policies on Financial Inclusion in the Rural Planning & Credit Department of RBI.
For nominations or further enquiries, please contact:
Uche (08033441790) Peter (08028444550)
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Event Registration [Click here to register for this event] |
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ESSAY WRITING COMPETITION |
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Event Date > 10/9/2013
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fiogf49gjkf0d The Chartered Institute of Bankers of Nigeria
invites students from Banking & Finance in Nigerian tertiary institutions
and student members of the Institute to participate in an Essay Competition to
mark its 50th Anniversary. The
objectives of the competition are to encourage creativity and leadership skills
as well as foster deeper understanding of the Institute among the students. Topic: “BANKERS
OF TOMORROW: LEADERSHIP AND THE MORAL QUESTIONS”. Eligibility ·
All students of
Banking and Finance in recognised and accredited tertiary institutions in
Nigeria. ·
Students
Members of the Institute ONLY. Entry Modalities ·
Application
is free · Interested
candidates must download the Application Form from the Institute’s website www.cibng.org · All entries must be accompanied with one passport photograph. · The Application form should be authenticated by the Applicant’s Head of
Department and stamped. · The essay must be written in English language and typed in “Times New
Roman font”, “12 font size”, double line spacing with 1” right and left margins
each on A4 size paper. · The essay should be in a maximum of 4 pages. · Multiple
entries will be disqualified. · All entries must be received not later than October 16, 2013. · Only shortlisted candidates would be contacted for further screening
interview. · Each candidate is expected to submit either electronic copy to anniversaryessay@cibng.org or hard copy to any of the following addresses: The Registrar/Chief
Executive, The Chartered Institute of Bankers of Nigeria, PC 19, Adeola Hopewell Street, Victoria Island, Lagos
The National
Secretariat Annex, The Chartered Institute of Bankers of Nigeria NEXIM Building Plot 975, Cadastral Zone AO, Opposite COJA Central Business District, Abuja The Eastern Zonal
Office The Chartered Institute
of Bankers of Nigeria
Plot 264, Works Layout
Near Madonna Schools
Owerri, Imo State Prizes: 1st
Prize - N200,000.00 plus I-pad 2nd
Prize - N150,000.00 plus Laptop 3rd
Prize - N100,000.00 plus Tablet Phone Consolation Prizes for Zonal Winners Prize –
N50,000.00 each Disclaimer
The Institute will not entertain any Essay not
received, either by mail or through post, by the submission deadline. |
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Event Date > 12/2/2013
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[Click To View Event Flyer] |
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Event Date > 3/21/2014
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Date/Duration
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March 20-21, 2014
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Venue
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Best Western The Island Hotel,
Opposite Bar Beach, Victoria Island, Lagos
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Time
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8.00 am
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Background
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How an organisation managers customer complaints is critical in
order to maintain a good reputation and to keep clients business. An
effective customer complaints management improves customers care,
satisfaction and complaints resolution. In Nigerias banking industry, failure
to properly manage complaints effectively, could cause more harm than good to
the institutions concerned, especially when such complaints impact negatively
on the banks reputation and integrity.
Experience from the Bankers Committee Sub-committee on Ethics
and Professionalism has shown that some of the complaints from bank customers
and consumers could be professionally managed at the front desk level to save
the bank from the risks and losses they may be exposed to.
This workshop is targeted at instilling the culture of
excellence in the management of consumer complaints in organisations in order
to save the system from risks/losses and rebuild/restore soundness in the
economy.
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Learning Outcomes
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At
the end of the workshop, participants would be expected to:
Recognize the skills and qualities needed to manage customer complaints
effectively
Establish skills in building rapport
and engaging with the customer
Demonstrate
empathy whilst maintaining control of the conversation
Establish the customers needs through questions and listening
Diffuse difficult customers emotional responses
Resolve
typical work based complaints effectively
Know
the role of feedback in the complaints management system
Appreciate
the role of Ethics, Professionalism and Corporate Governance in the customer
complaints process.
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Contents
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Identifying the sources and types of Consumer Complaints in
Nigerian Banks and Nipping them in the Bud.
Complaints as a Healthy Tool for Organisational Growth and
Development.
Managing Consumer Complaints in Electronic Banking Platform and Achieving
Customers Satisfaction.
The Platinum Rule: Handling and Satisfying Difficult Customers.
Understanding and Managing Complaints Outcomes and Creating the
Feedback Loop
Alternative Dispute Resolution (ADR) as a Tool in Resolving
Customer Complaints.
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Who Should Attend
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Staff
of Central Bank of Nigeria, Nigerian Deposit Insurance
Staff
of Development Bank
Staff
of Inspection and Compliance Departments of Banks
Staff
of Operations, Sales and Marketing Departments of Banks
Front
Desk Officers of Banks and other organisations
Staff of Corporate Services Departments of Banks
Staff
of Human Resources, Customer Services and Relationship Departments of Banks
and other organisations
Staff
of Learning Academy of Banks
Staff
of Customer Care Unit, etc.
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Fee
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N105,750.00 (One Hundred and Five Thousand, Seven Hundred and
Fifty Naira) only per participant (covers VAT, Workshop Materials,
Tea/Coffee, Snacks and Group Lunch only)
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Mode of Payment
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Certified
bank cheque/bank drafts should be drawn in favour of The Chartered Institute
of Bankers of Nigeria or e-payment to First Bank Plc. (Acct. No. 2000607939
Sort Code 011152439).
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Enquiries
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Pat 08101061334
Rufus 08023251283
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Event Registration [Click here to register for this event] |
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[Click To View Event Flyer] |
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fiogf49gjkf |
Calendar |
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Event Date > 4/15/2014
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Date/Duration
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April 15-16, 2014
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Venue
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Reiz Continental Hotel, Plot 779, Cadastral Zone AO,
Central Area, Abuja
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Time
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9.00 am
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Background
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Money
Laundering, a damaging aspect of corruption is a very serious problem in a
lot of countries. The laundering process allows perpetrators of financial
fraud, drug traffickers, terrorists, warlords and other criminal enterprise
to perpetuate and live lavishly from illegal activities
The
criminals choice of money laundering vehicles is only limited by his or her
creativity thus making it not only a law enforcement problem but a serious
national and international security threat as well.
This Workshop is therefore designed to provide participants with the most
current anti-money laundering information, latest technology and regulatory
changes and the best time-saving tool to tackle all anti-money laundering
issues.
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Learning Outcomes
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At the end of the workshop, participants would be expected
to:
Discuss the
Roles and Responsibilities of Government, Regulatory and Law Enforcement
Authorities in preventing Money Laundering.
Understand the implications and penalties for non-compliance with Anti-Money
Laundering Legislations
Understand how virtual networks are used to move illicit funds globally.
Set up compliant and cost effective Anti-money Laundering System.
Understand
Customer Due Diligence Requirements
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Contents
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Anti-Money
Laundering Legislation in Nigeria, New Regulations and Guidance Notes: An
Overview
Kidnapping and other Terrorist Activities and Money Laundering: Establishing
the Nexus and Managing the Challenges.
Preparing for the Next Generation of Money Launderers: Mitigating Threats
posed by m-payment and e-money.
Customer Due Diligence (CDD) and the Risk-Based Approach to Anti-Money
Laundering.
New International Initiatives in Combating Money Laundering.
Rendition of Returns and Maintenance of Information under Anti-Money
Laundering
Designing Effective Internal Systems and Procedures for
Controlling Money Laundering.
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Who Should Attend
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Compliance/Money
Laundering Reporting Officers
Branch/Relationship
Managers of Banks and other Financial Institutions
Government
Regulators
Compliance
Officers of the Nigeria Customs Service
Chief
Inspectors/Heads of Compliance Units of Banks
Heads
of Banking Operations
Internal
Auditors assuming responsibilities for Money Laundering/Financial Crimes
Issues
Bank
Examiners
Lawyers
Financial
Crimes Experts
Law
Enforcement Agencies
Estate
Agents/Mortgage Officials
Risk
Mitigation Officers
Securities
Brokers/Dealers
Investment
Advisers
Officials
of Credit, Debit & Pre-paid Card Companies
Hoteliers
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Faculty
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A
Team of competent and seasoned experts has been assembled to lead discussions
during the Workshop.
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Fee
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N125,750.00per
participant (covers VAT, Workshop Materials, Tea/Coffee, Snacks
and Group Lunch only)
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Mode of Payment
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Bank
cheque/draft drawn in favour of The Chartered Institute of Bankers of
Nigeria or e-payment to Guaranty Trust Bank Plc (Account Number:
0000845015, Sort Code: 058152010
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Enquiries
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Maria
08023903646 marianwagboso-kalu@cibng.org
Richard
08032170275 richardayika@cibng.org
Office Line 08025530890
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Event Registration [Click here to register for this event] |
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[Click To View Event Flyer] |
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fiogf49gjkf |
Calendar |
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Event Date > 6/9/2014
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Invitation to Bank Customers Summit |
Calendar |
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Event Date > 6/19/2014
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fiogf49gjkf0d We
are pleased to invite you to 2014 Bank Customers Summit organised by Bank Customers
Association of Nigeria (BCAN). The Summit has as its theme “Value Based
Banking: Banks and their Customers”
and is scheduled as follows:
Date: Thursday, June 19, 2014
Time: 10:00 a.m.
Venue: Oramiyan Hall
Lagos Airport Hotel, Ikeja – Lagos
This maiden Summit is one of BCAN’s
efforts at creating awareness on issues of serious concerns in the banking
sector with a view to finding viable solutions. It is also aimed at restoring
and promoting value based banking by all stakeholders in the interest of providers
and consumers of banking products and services as well as ensuring stability,
sustainability, growth and the development of the Nigerian banking sector and
the economy.
While we count on your usual co-operation, we look
forward to receiving you at the venue of the Summit.
Thank
you.
Yours
sincerely
For: Bank Customers Association of
Nigeria
Onyema
Okoroh (Mr.) Bukunola Osindero (Mrs.)
General Secretary Chairman,
Organising Committee
Tel: 0802 223 8702, E-mail:yemaog@yahoo.com Tel: 0802 323 3035, E-mail:tutbuks@yahoo.com |
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fiogf49gjkf |
Calendar |
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Event Date > 7/16/2014
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fiogf49gjkf0d
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The Chartered Institute of Bankers of
Nigeria in collaboration with Imo State Branch of the Institute
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Date/Duration
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July 16-17, 2014
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Venue
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City
Global Hotel, Owerri, Imo State
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Time
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9.00 a.m.
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Background
|
How an organisation manages customer complaints is critical in
order to maintain a good reputation and to keep client’s business. An
effective customer complaints management improves customers’
care, satisfaction and complaints resolution. In
Nigerias banking industry,
failure to properly manage complaints effectively, could cause more harm
than good to
the institutions concerned, especially when such complaints impact negatively on
the banks reputation and
integrity.
Experience from the Bankers Committee Sub-committee on Ethics
and Professionalism has shown that some of the complaints f r o m b a n k
c u s t o m e r s a n d
Consumers could be professionally managed at the front desk
level to save the bank from the risks and losses they may be exposed to.
This workshop is targeted at instilling the culture of excellence
in the m a n a g e m e n t o f
c o n s u m e r complaints in organisations in order to save the system from
risks/losses and rebuild/restore soundness in the economy..
|
|
Learning Outcomes
|
At the end of the workshop,
participants would be expected to:
Recognize the skills and qualities needed to manage customer complaints
effectively
Establish skills in building rapport
and engaging with the customer
Demonstrate empathy whilst
maintaining control of the conversation
Establish the customers needs through questions and listening
Diffuse difficult customers emotional responses
Resolve typical work based
complaints effectively
Know the role of feedback in
the complaints management system
Appreciate the role of Ethics,
Professionalism and Corporate Governance in the customer complaints process.
|
|
Contents
|
Identifying the sources and types of Consumer Complaints in
Nigerian Banks and Nipping them in the Bud.
Complaints as a Healthy Tool for Organisational Growth and
Development.
Managing Consumer Complaints in Electronic Banking Platform and Achieving
Customers Satisfaction.
The Platinum Rule: Handling and Satisfying Difficult Customers.
Understanding and Managing Complaints Outcomes and Creating the
Feedback Loop
Alternative Dispute Resolution (ADR) as a Tool in Resolving
Customer Complaints.
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|
Who Should Attend
|
Staff of Central Bank of
Nigeria, Nigerian Deposit Insurance
Staff of Development Bank
Staff of Inspection and
Compliance Departments of Banks
Staff of Operations, Sales and
Marketing Departments of Banks
Front Desk Officers of Banks
and other organisations
Staff of Corporate Services Departments of Banks
Staff of Human Resources,
Customer Services and Relationship Departments of Banks and other
organisations
Staff of Learning Academy of
Banks
Staff of Customer Care Unit,
etc.
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Fee
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N80,750.00
(Eigthy Thousand, Seven Hundred and Fifty Naira) only per participant (covers
VAT, Workshop Materials, Tea/Coffee, Snacks and Group Lunch only)
|
|
Mode of Payment
|
Certified bank cheque/bank
drafts should be drawn in favour of The Chartered Institute of Bankers of Nigeria
or e-payment to First Bank Plc. (Acct. No. 2000607939 Sort Code 011152439).
|
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Enquiries
|
Pat 08101061334
Rufus 08023251283
Dr.
(Mrs) Anyanwu 08061110306
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Event Registration [Click here to register for this event] |
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[Click To View Event Flyer] |
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